Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
• In the same condition that you received it
• Unused and unworn
• In its original packaging
• Accompanied by proof of purchase (receipt or order confirmation)
For hygiene and safety reasons, used personal care items may not be eligible for return.
How to Start a Return
To initiate a return, please contact us at:
📩 liorox.info@gmail.com
If your return request is approved, we will provide instructions on how and where to send your package.
⚠️ Important: Items sent back without prior authorization will not be accepted.
Return address:
📍 [INSERT RETURN ADDRESS]
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable.
Return shipping labels are only provided for damaged, defective, or incorrect items.
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at liorox.info@gmail.com so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
• Perishable goods (e.g., food, plants)
• Custom or personalized items
• Personal care items (for hygiene reasons, if used)
• Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns on:
• Sale items
• Gift cards
Returned items that show signs of use, damage, or missing parts not caused by us may be refused or subject to a partial refund.
Exchanges
We do not offer direct exchanges.
The fastest way to get a different item is to:
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Return your original item
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Place a new order once your return is approved
European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must still meet the return eligibility conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
• Your refund will be issued to your original payment method
• Processing time: up to 10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📩 liorox.info@gmail.com